AIRS: Confidentiality in Information and Referral Services
“Don’t worry, our service is confidential.”
If you ever find yourself saying those words to a client, then you need to know what that means . . .
This course covers all aspects of client confidentiality within an Information & Referral (I&R) environment, including those circumstances when confidentiality must be overridden. Topics discussed within an interactive format include the concept of permission, the reporting of abuse, information relevance, practices surrounding call recording, and confidentiality within endangerment situations. The course is primarily geared for front-line staff and managers at I&R services that are responsible for the provision of services delivery to the public.
The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org. *Flash required.