Course Code: EL-CONF-IR-AIRS
Credit/Contact Hours: 1
Type: Online Course
Content Expiration Date: 03/31/2015
Learning Objectives:
Outline the practical and ethical reasons for confidentiality within I&R.
Define the requirement for obtaining permission before disclosing personal information about an inquirer to another organization.
Identify those occasions when confidentiality takes second place to a statutory requirement to report abuse, or to intervene in order to prevent someone from seriously harming themselves or others.
Staff Writer: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 15 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management.
staff writer: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 15 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management.
Course Topics:
Employee Development, Information And Referral Services, Laws Or Regulations
Learner Types:
Information And Referral Specialists, Other Learner Type, Social Services Assistants, Social Services Professionals
Service Populations:
Age Group - Adolescent, Age Group - Adult, Age Group - Child, Age Group - Older Adult, Families or Caregivers, Foster Parents, Homeless People, LGBTQI, Minority Populations, Organizational Personnel, Other Population, People In The Corrections Or Criminal Justice System, People With Addiction Or Substance Use Issues, People With Developmental Disabilities, People With Mild To Moderate Mental Health Issues, People With Physical Health Conditions, People With Severe And Persistent Mental Illness, Students, Veterans Or Miltary Personnel
The course planning committee members and instructor(s) have declared no conflict of interest related to the content of this course. Approval of this course for CE does not imply endorsement by Essential Learning or any listed accrediting agencies any commercial products displayed in conjunction with this course.