Advanced Quality Improvement Practices
This training is the second in a two-part series that offers practical implementation strategies for identifying, evaluating, and responding to quality-related issues and concerns. Both courses in this series address how to employ practical strategies for implementing a variety of quality improvement (QI) systems from start to finish. Although most health centers have some QI functions established, many have not implemented a comprehensive, organization-wide quality improvement program. This course will enable your health center to take a comprehensive approach to implementing QI infrastructure and systems.
The first course covers the core fundamentals of QI, whereas this course teaches competencies most relevant to management staff, clinical leadership, and QI Coordinators in a health center setting. The QI systems you will learn in this course can also be useful if you are seeking to attain or maintain Patient Centered Medical Home status, and/or for meeting meaningful use criteria.
In this training, you will learn about the essential elements of QI infrastructure, systems, and programs. You’ll learn how to identify quality-related problems using proactive strategies, such as peer review and patient satisfaction surveys, as well as reactive strategies such as patient complaint tracking systems. After learning about different types of incidents, including sentinel events, you’ll examine incident response, reporting, tracking, trend analysis, and root cause analysis. Interactive exercises and vignettes give you the chance to apply what you have learned so that you will clearly understand how to implement QI in your own care setting.