Communication Skills and Conflict Management for Children's Services Paraprofessionals

Course Code: CM-CS

Credit/Contact Hours: 2

Type: Online Course

Content Expiration Date: 08/31/2013

Learning Objectives:
Demonstrate various means of effective verbal (e.g., active listening) and non-verbal communication
Discuss how to modify your communication to maximize understanding
Explain the importance of problem-solving and coping skills (e.g., conflict management and decision-making strategies)

staff writer: Daniel B. Singley, Ph.D.

Dr. Singley is a licensed psychologist with over 10 years of experience in clinical work, program development and evaluation, academic publishing and presentation, clinical research design, statistical analysis, and organizational consultation. He is the past Chair of the San Diego Psychological Association's Men's Issues Committee and Chair of the American Psychological Association's Section on Positive Psychology in the Society of Counseling Psychology. He oversaw two intensive outpatient programs at Sharp Mesa Vista Hospital in San Diego, and led the Curriculum Development department at Essential Learning. His areas of clinical work and research have focused on evidence-based positive psychology, men’s issues, program development, geropsychology and the treatment of depression, anxiety, and co-occurring disorders. Dr. Singley holds a Bachelor of Arts degree in Spanish and Latin American Literature from the University of Virginia, and a Doctorate in Counseling Psychology with a Doctoral Minor in Industrial/Organizational Psychology from the University of Maryland, College Park.

The course planning committee members and instructor(s) have declared no conflict of interest related to the content of this course. Approval of this course for CE does not imply endorsement by Essential Learning or any listed accrediting agencies any commercial products displayed in conjunction with this course.