DSP Communication Skills & Conflict Management Skills

Course Code: EL-DSPCOMM-DD-0

Credit/Contact Hours: 3

Type: Online Course

Learning Objectives:
Demonstrate effective communication skills (e.g., active listening)
Describe various means of effective verbal and non-verbal communication
Encourage and support problem-solving and coping skills

Staff Writer: Lorraine Watson, Ph.D.

Lorraine Watson is a licensed PH.D with more than 25 years experience as a clinician and leader in the field of mental health. She is an Adjunct Clinical Professor at Alliant University, School of professional Psychology and Develops and conducts courses in Program Evaluation, Leadership, Clinical Studies and Psychological Assessment. She participates as a reader on dissertation committees and Psy.D. Doctoral projects. She also participates in faculty/committee meetings on assessment curriculum development.

Course Topics:
Crisis Or Emergency Management, Employee Development, Other Topic Area

Learner Types:
Behavioral Health Assistants, Social Services Assistants

Service Populations:
Age Group - Adult, Other Population, People With Addiction Or Substance Use Issues, People With Mild To Moderate Mental Health Issues, People With Severe And Persistent Mental Illness

The course planning committee members and instructor(s) have declared no conflict of interest related to the content of this course. Approval of this course for CE does not imply endorsement by Essential Learning or any listed accrediting agencies any commercial products displayed in conjunction with this course.

All courses offered by Essential Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.