FAQ'S

How do I return to the courses on the My Info page?
If I get interrupted while taking a course can I return to it later?
How do I take the Exam?
Will my Training Site log-in information change each time I purchase a course?
How can I obtain a copy of a lost course certificate?
What do the numbers mean under some of the course accreditations?
Do you offer discounts for bulk purchases?
I have a Discount/Subscriber Code for your site - where do I enter it?
What if I fail the course test - can I re-take it? Will I be charged to re-take a test?
Can I return to the course to review material before taking a test and after I pass a test?
How will I know if a course will be accepted by my state licensing board for continuing education?
What accomodations or assistance do you provide for persons with disabilities?

How do I return to the courses on the My Info page?

You may return to the courses you purchased on your My Info page at anytime. Go to www.CEQuick.com and log-on with you user name (the e-mail you entered at registration) and password. If you are having problems be sure to check that you have entered the user name and password exactly as provided to you in the confirming e-mail sent after your registered the first time. Still having problems? Contact our Support Team.
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If I get interrupted while taking a course can I return to it later?

Yes, the courses are designed with busy professionals in mind. Each course is divided into short sections and you may return as often as you like to complete the course.
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How do I take the Exam?

Select the test link (at the bottom of the Progress page) or the Tests tab (at the top of the Progress page) within each course. You may re-take the test until you achieve a passing score of 80% or better.
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Will my Training Site log-in information change each time I purchase a course?

The log-in information will remain the same. When you are ready to purchase additional courses return to www.CEQuick.com and select the "Log In" button at the top right of the Home Page. Enter the user name and password you selected the first time you registered.
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How can I obtain a copy of a lost course certificate?

If the certificate is for a course completed less than 1 month ago:
Log-on to the site (courses completed less than 1 month ago will be listed on your My Info page), select the "View/Print Certificate" button for the course which you need to re-print the certificate.

If the certificate is for a course completed more than 1 month ago:
Log-on to the site, select the "My Transcripts" button on the left of the page (My Info) and then select the "View/Print Certificate" button for the course which you need to re-print the certificate.
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What do the numbers mean under some of the course accreditations?

The numbers refer to state licensing agencies that have accredited the course in addition to the national accreditations that are listed. For a listing of the state accreditations and the associated reference numbers please see the Accreditation Information (link at the top of the CEQuick.com Home page) section of the site.
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Do you offer discounts for bulk purchases?

Yes, we offer volume discounts for organizations and provider associations and we also offer an online training product to assist behavioral health and human service organizations with tracking and complying with mandatory training requirements. Call 800-729-9198 or visit our organizational site at www.essentiallearning.com for more information.
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I have a Discount/Subscriber Code for your site - where do I enter it?

You enter a discount or subscriber code each time you check-out. The system will automatically re-calculate your purchase price based upon the terms of the code. If you logged on to the site via a special address (i.e. www.CEQuick.com/___) your discount code will be automatically entered at check-out.
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What if I fail the course test - can I re-take it? Will I be charged to re-take a test?

You can re-take a test as many times as you need to achieve a passing score of 80%+. You will not be charged for taking the test multiple times.
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Can I return to the course to review material before taking a test and after I pass a test?

You can return to the course material for review purposes as often as you like.
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How will I know if a course will be accepted by my state licensing board for continuing education?

Essential Learning is accredited by many national accrediting organizations and we also have approval from several state licensing boards (see our Accreditation Information section on the Home page for more information). State boards often accept courses that have been approved by a nationally accredited organization. It is up to you to verify accreditation information with your state board (the information is usually available from a Board's website). Some states have limits on the number of courses that may be taken online or through home study.
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What accomodations or assistance do you provide for persons with disabilities?

Course materials may be printed out and read to visually impaired participants. Some courses are audio accompanied. Please contact Essential Learning Support to inquire about available accommodations. Many Essential Learning courses are 508 compliant.
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